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Compliance

Cali's
Ethics Channel

This is an exclusive Cali channel for secure and, if desired, anonymous communication regarding behaviors considered unethical or that violate ethical principles, standards of conduct and/or applicable laws.

WHAT IS THE
ETHICS CHANNEL?

In compliance with CMN Resolution 4.859/2020, this channel is intended to receive reports regarding:

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  • Situations or suspicions of corruption (as per the Anti-Corruption Law No. 12,846/2013)

  • Misconduct and harassment

  • Violations of the Code of Ethics and/or Internal Policies

  • Indications of illegal activities that may affect the reputation of controllers, qualified shareholders, members of statutory or contractual bodies, and/or related partners, such as fraud, money laundering, conflicts of interest, and other activities that violate up.p's ethical and conduct standards.

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Your report can be made anonymously, or you may choose to identify yourself.

We emphasize that all information you provide is treated confidentially, ensuring the protection of your identity and prohibiting any retaliation against whistleblowers acting in good faith.

Important

This is not a channel for product and service complaints.

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Complaints related to Cali's products and services should be directed to our customer service channels.

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Click here to access our help center and receive assistance with the use of our products and services.

Requirements for Filing a Report

The reported facts will be investigated and reviewed by the Ethics Committee.

To ensure greater efficiency in analyzing your report, we request that, whenever possible, it includes as many details as possible, along with the following information:​​

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  • Clear and precise description of the incident

  • Date and location of the event

  • People involved (whether part of the organization or not)

  • Evidence, such as documents or important information related to the incident

Who can file
a report?

C
CA
CAL
CALI

  • Clients and non-clients

  • Cali's employees

  • Suppliers and partners

  • Users of Cali's products or services

Category
Subcategory

Cali emphasizes its compliance with all applicable laws regarding information security, privacy, and data protection, including (whenever applicable) the Federal Constitution, the Consumer Protection Code, the Civil Code, the Internet Civil Framework (Federal Law No. 12.965/2014) and its regulatory decree (Decree No. 8,771/2016), the General Data Protection Law (Federal Law No. 13.709/2018), and other relevant sectoral or general regulations. Cali is committed to processing the personal data collected through this form strictly within the limits and purposes established herein.

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